FAQ
Frequently Asked Questions
- How much is the shipping cost to my country?
Every order is different (amounts/sizes/country). Select the Artwork you like and continue to your shopping cart. It will display the shipping cost for you.
Depending on the quantity you have selected, you can have more pieces added for the same shipping cost.
Every order is different (amounts/sizes/country). Select the Artwork you like and continue to your shopping cart. It will display the shipping cost for you.
Depending on the quantity you have selected, you can have more pieces added for the same shipping cost.
- I dont see my country in the shipping list, how do I order?
Contact us by email and we will add your country to our shipping list, we ship worldwide.
Contact us by email and we will add your country to our shipping list, we ship worldwide.
- How long does shipping/delivery take?
When your order is placed AND paid, it will be shipped as soon as possible. We are currently shipping order between 2-3 business days. Please allow for extra time as all our products are handmade. In busy periods it can sometimes take a few days but we will do everything to get your piece out asap and on the way to you.
When your order is placed AND paid, it will be shipped as soon as possible. We are currently shipping order between 2-3 business days. Please allow for extra time as all our products are handmade. In busy periods it can sometimes take a few days but we will do everything to get your piece out asap and on the way to you.
- How do we ship?
We ship all our orders with Royal Mail, DHL and Bpost with tracking ID. (national postal service with A+ rating). We are not responsible for missed birthdays, holidays, ... We ship out your order the same day or the working day after a weekend/national holiday.
We ship all our orders with Royal Mail, DHL and Bpost with tracking ID. (national postal service with A+ rating). We are not responsible for missed birthdays, holidays, ... We ship out your order the same day or the working day after a weekend/national holiday.
- How can I track my order?
When your order is shipped you received a tracking number. Track your order at https://www.royalmail.com/track-your-item or http://www.dhl.com/track
When your order is shipped you received a tracking number. Track your order at https://www.royalmail.com/track-your-item or http://www.dhl.com/track
- My tracking number does not work?!
When you received a tracking number, it does work. If it shows your package is being prepared, it means your artwork is being created and package is being prepared to send. Hang in there, we recieved your order and it will update once you order has been shipped.
When you received a tracking number, it does work. If it shows your package is being prepared, it means your artwork is being created and package is being prepared to send. Hang in there, we recieved your order and it will update once you order has been shipped.
- Does my artwork comes in a box?
Yes, all of our products come in a 7mm thick double corrugated cardboard box with inside protection for a flawless delivery. Our bigger pieces come in a wooden crate.
Yes, all of our products come in a 7mm thick double corrugated cardboard box with inside protection for a flawless delivery. Our bigger pieces come in a wooden crate.
- Do you have a return policy?
We're are sure you will like the ORTEXS Art pieces. Many of hundreds clients worldwide can agree. Just in case you would want to send an artpiece back. It can only be returned when the artpiece is still sealed, this for quality assurance reasons. Items purchased with a discount code or in sales can not be returned. Return costs are at own expense. This within 14 days of ordering. There's no return on items that are produced on demand or custom numbers. These are made on demand and unfortunatly not refundable.
We're are sure you will like the ORTEXS Art pieces. Many of hundreds clients worldwide can agree. Just in case you would want to send an artpiece back. It can only be returned when the artpiece is still sealed, this for quality assurance reasons. Items purchased with a discount code or in sales can not be returned. Return costs are at own expense. This within 14 days of ordering. There's no return on items that are produced on demand or custom numbers. These are made on demand and unfortunatly not refundable.
- How can I pay?
We accept, Apple pay, Visa, Mastercard, Maestro, Bancontact & American Express. All common payment methods are accepted.
We accept, Apple pay, Visa, Mastercard, Maestro, Bancontact & American Express. All common payment methods are accepted.
- Is my frame well protected when shipping?
Of course it is! We ship every piece with much inside protection so it will arrive in 1 piece. We take pride on every order.
Of course it is! We ship every piece with much inside protection so it will arrive in 1 piece. We take pride on every order.
- Is it real money or real gold?
No. All of the money/gold is fake/replica. All of our pieces are ART.
Our money might looks real but it isn't , it has all legal requirements by the ECB to be 'legal' fake money.
- What not to do with our frames?
We advise to not take the money out and try to pay with it in real life. It will result in jail-time. The ORTEXS Art frames are only decoration purposed only.
Please do not put our frames or pieces in direct sunlight or under a lightning spot, this will damage the piece by time.
Peeling of our ORTEXS sticker might result in damage on the plexiglass. (don't tell us we didn't told you so)